Shipping & Payment Info

Shipping Policy

At RefurbX, we are committed to processing and delivering your orders promptly and efficiently. Please review our shipping policy to understand how we handle shipping and delivery.

1. Standard Shipping

• Shipping Time: 2 - 6 Business Days
• Shipping Costs:
  • Free Shipping: Available to all provinces within Canada for standard addresses.
  • Remote Areas: For shipments to remote or hard-to-reach locations, shipping costs may vary. Please contact our customer service at customerservice@refurbx.ca for a personalized shipping quote before placing your order.

2. Order Processing

• Processing Time: Orders are processed within 1 - 2 business days after receipt.
• Estimated Arrival Time: Once your order is processed, you will receive a tracking number. Delivery typically occurs within 2 - 6 business days after shipment, depending on your location.
• Order Cancellation: If you wish to cancel your order, please contact us within 24 business hours of placing it at customerservice@refurbx.ca. Please note that once an order has been shipped, we are unable to accept cancellation requests.

3. Order Tracking

• Order Confirmation: After placing an order, you will receive an Order Acknowledgement Email confirming your order details.
• Shipment Confirmation: Once your order ships, you will receive a Shipment Confirmation Email that includes:
  • Your order number
  • Carrier information
  • Date and time of the order
  • Order status
  • Package tracking number
• Tracking Your Order: To track your shipment, click on the tracking number provided in your email or visit our website's Track Your Order page and enter your tracking number.
• Tracking Delay: Please note that there may be a short delay before tracking information becomes available online after your order has shipped.
• Missing Package: If your tracking information shows that your order has been delivered but you have not received it:
  • Check around your door or yard
  • Ask family members or neighbors if they received it on your behalf
  • If you still cannot locate your package, please contact us at customerservice@refurbx.ca, and we will assist you promptly.

Payment Policy

At RefurbX, we offer secure and convenient payment options to enhance your shopping experience. Please review our payment policy for details.

Payment Methods Accepted

We process payments using Lightspeed POS on the Ecwid platform, ensuring secure transactions. We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards: Cards with a Visa or MasterCard logo
• Digital Wallets: Apple Pay, Google Pay (subject to availability)

Secure Payment Processing

• Encryption: All payment transactions are encrypted and securely processed through Lightspeed POS on the Ecwid platform.
• Data Protection: Your payment information is not stored on our servers, ensuring your personal data remains confidential.
• Payment Confirmation: Upon successful payment, you will receive an Order Confirmation Email summarizing your order and payment details.

Pricing and Currency

• Currency: All prices listed on our website are in Canadian Dollars (CAD).
• Taxes: Applicable taxes will be calculated based on your shipping address and added to your order total at checkout.

Order Cancellation and Refunds

• Cancellation: If you need to modify or cancel your order, please contact us within 24 business hours at customerservice@refurbx.ca.
• Refunds: For information on refunds and returns, please refer to our Refund & Return Policy.

Customer Support

If you have any questions or encounter issues during the payment process, please contact our customer service team:

• Email: customerservice@refurbx.ca
• Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

Thank you for choosing RefurbX. We appreciate your business and are dedicated to providing you with excellent service.