Return Policy

Refund & Return Policy

At RefurbX, we are dedicated to ensuring your satisfaction with our products and services. If you're not completely satisfied with your purchase, we offer refund, return, and exchange services under the following conditions:

Refund & Return

• Time Frame: All refund and return requests must be made within 15 days of receiving your purchase.
• How to Initiate: Please contact us at customerservice@refurbx.ca or use the Contact Us page on our website.
• Information Required: Provide your order number and the reason for your refund or return request. We will review your request and send further instructions if it is approved.
• Eligible Purchases: Only products purchased directly from refurbx.ca are eligible for refunds or returns. If you purchased our products from other websites or retailers, please contact them directly for assistance.
• Condition of Returns: Items must be returned in their original packaging and condition, along with the receipt or proof of purchase. Items not meeting these conditions may be refused or subject to a restocking fee.
• Shipping Costs: Customers are responsible for the shipping charges when returning items for personal reasons. Please consider this before placing your order.

Exchange Policy

• Time Frame: Exchange requests must be made within 30 days of receiving your purchase.
• How to Initiate: Contact us at customerservice@refurbx.ca with your order number and details of the item you wish to exchange.
• Condition of Items: Items must be in their original packaging and condition to be eligible for an exchange.
• Availability: Exchanges are subject to product availability. If the desired item is not available, we may offer a refund or alternative options.

Damaged or Defective Products

If you receive a damaged or defective product, please do not discard the packaging. Contact us immediately at customerservice@refurbx.ca. We will address the issue promptly. Please provide:

• Order Number
• Proof of Purchase
• Photos of the damaged packaging and product

We will arrange a replacement for your damaged item at no additional cost to you. Damage caused by customer misuse may not qualify for free replacement and could incur additional fees.

Processing Time for Refunds

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
• Approved refunds will be processed within 3-14 business days.
• Please note that your bank or credit card company may require additional time to post the refund to your account.

Order Changes or Cancellations

• If you wish to modify or cancel your order, please contact us within 24 hours of placing the order at customerservice@refurbx.ca.
• We will do our best to accommodate your request.
• Please Note: Orders that have already been shipped cannot be modified or canceled.

Important: Please contact us at customerservice@refurbx.ca before returning any products. We will provide you with the necessary instructions to ensure a smooth return process.

Thank you for choosing RefurbX. We value your business and are here to assist you with any questions or concerns.