Shipping
At RefurbX, we are committed to processing and delivering your orders promptly and efficiently. Please review our shipping policy to understand how we handle shipping and delivery.
Shipping Time: 2 - 6 Business Days
Processing Time: Orders are processed within 1 - 2 business days after receipt.
Estimated Arrival Time: Once your order is processed, you will receive a tracking number. Delivery typically occurs within 2 - 6 business days after shipment, depending on your location.
Order Cancellation: If you wish to cancel your order, please contact us within 24 business hours of placing it at customerservice@refurbx.ca. Please note that once an order has been shipped, we are unable to accept cancellation requests.
Returns
At RefurbX, we are dedicated to ensuring your satisfaction with our products and services. If you're not completely satisfied with your purchase, we offer refund, return, and exchange services
Refund & Return
• Time Frame: All refund and return requests must be made within 15 days of receiving your purchase.
• How to Initiate: Please contact us at customerservice@refurbx.ca or use the Contact Us page on our website.
• Eligible Purchases: Only products purchased directly from refurbx.ca are eligible for refunds or returns. If you purchased our products from other websites or retailers, please contact them directly for assistance.
• Condition of Returns: Items must be returned in their original packaging and condition, along with the receipt or proof of purchase. Items not meeting these conditions may be refused or subject to a restocking fee.
• Shipping Costs: Customers are responsible for the shipping charges when returning items for personal reasons. Please consider this before placing your order.
Exchange Policy
• Time Frame: Exchange requests must be made within 30 days of receiving your purchase.
•How to Initiate: Contact us at customerservice@refurbx.ca with your order number and details of the item you wish to exchange.
•Condition of Items: Items must be in their original packaging and condition to be eligible for an exchange.
•Availability: Exchanges are subject to product availability. If the desired item is not available, we may offer a refund or alternative options.
Damaged or Defective Products
If you receive a damaged or defective product, please do not discard the packaging. Contact us immediately at customerservice@refurbx.ca. We will address the issue promptly. Please provide:
• Order Number
• Proof of Purchase
• Photos of the damaged packaging and product